Three Ways To Reach Us

Reach a Real Person Faster With Spinamba Casino

Our team answers live chat, e-mail and phone around the clock, every day of the week, so help is always within reach.

Get Help Now Licensed by the UK Gambling Commission

Paid out today

293,103 £

6,796 Players online now

Licensed and regulated under licence 92696-7637-R-581589, operational since 2007.

Average payout processed in 27 minutes, up to £60,000 per transaction.

256-bit AES encryption secures every payment and personal detail.

You Need Someone Now

Which Way Should You Reach Us?

This block settles which channel suits your question and how long each one usually takes.

Slow E-mail, Instant Chat

Live chat suits quick questions about bonuses, logins or game glitches; someone typically replies within two minutes, at any hour, and you can attach screenshots on the spot.

Start Chat

Your Case Needs Documents

E-mail handles cases needing documents or a paper trail: write to [email protected] and expect a reply within eight hours, letting you keep the full thread for later.

Write to Us

Telephone Support

Phone lines suit urgent account trouble such as a blocked withdrawal; call +44 20 9998 7120 (GMT) and an adviser usually picks up within three minutes, whatever the hour.

Call Now

Local Help, Local Hours

Check the Details That Apply to You

British players often worry they will reach an overseas queue; here every channel, hour and safeguard is set out.

How to Reach Us

UK Phone Number+44 20 9998 7120

Support Time ZoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail Address[email protected]

Who Supervises Us

RegulatorUK Gambling Commission, 92696-7637-R-581589

Where to Get Help

Gambling HelpGamCare, BeGambleAware, GAMSTOP

When gambling stops feeling like a game

Spinamba Casino is not the only place to look when gambling takes over. GamCare, BeGambleAware and GAMSTOP are independent of this operator and give UK players free, confidential support with the practical and emotional side of a gambling problem.

GamCare. Free confidential advice, live chat and a helpline give practical support to anyone affected by another person's gambling or their own.

BeGambleAware. Awareness and self-help tools sit alongside a national helpline, aimed at players in England, Scotland, Wales and Northern Ireland alike.

GAMSTOP. One sign-up blocks access to every licensed UK gambling site, and stays in place for the period you choose.

Department Map

Which Address Should You Write To?

Useful the moment your question has a clear owner and you would rather skip a general queue.

Account and Identity

General support and advice[email protected]

Document checks and KYC[email protected]

Payments

Deposits and withdrawals[email protected]

Other Requests

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Know Who Runs the Show

You Now Know Exactly Who Is Licensed

Every detail here can be checked independently, because we would rather you looked than assumed.

The Company

Legal NameSpinamba Casino Ltd

Company NumberCompany No. 19345100 (United Kingdom)

Registered AddressChurch Lane, Birmingham

The License

RegulatorUK Gambling Commission

License Number92696-7637-R-581589

Written Contact

Support E-mail[email protected]

Get Help Fast

Spinamba Casino Support, Answered Plainly

Useful when you need a quick answer before you pick up the phone or open chat.

trustWhat if I need help at three in the morning?+

Our desk never closes. A real person answers live chat and the phone every hour of every day, including weekends and bank holidays, measured in GMT. Whenever something goes wrong, someone is already awake and ready to help.

trustWhat happens when I need help but English is not my first tongue?+

Assistance comes in English, German, Finnish and Norwegian, so you can talk through a problem in the tongue you trust. English serves every UK player as standard, and the other three are there for those who find them easier.

trustCan I get my identity check done on the same day?+

Checks usually finish within 60 hours once your documents arrive. Send proof of identity, proof of address and payment method confirmation together, and the review moves faster. Clear copies speed the whole thing up considerably.

trustWhere do I ask for my personal data or have it wiped?+

Privacy requests go to [email protected], covering both copies of your records and deletion where the law allows. Write from your registered address so we can match you to the account. Expect a reply once identity is confirmed.

trustWhat happens when the first answer leaves me unhappy?+

Raise it with support first; a senior colleague will review the exchange. If that still does not settle matters, you can take the complaint onward to the UK Gambling Commission. Keep your message and reference to hand.

trustWhat if I want to check this operator is properly licensed?+

Spinamba Casino Ltd runs under the UK Gambling Commission with licence 92696-7637-R-581589. That regulator covers every aspect of our UK operation. The company itself is registered in the United Kingdom as Company No. 19345100.

trustWhat if I want to shut my account for good?+

Just tell support you want the account closed and it will be actioned. Before that, withdraw any remaining balance so no funds are left behind. If gambling has become a problem, ask instead for self-exclusion, which is stronger.

Answers Without Waiting

Check How Long Each Channel Takes

Late-night queries go to the same desk as lunchtime ones, so the timing below holds whenever you ask.

Live Chat

Chat Open24 hours a day

Chat First Reply2 minutes

Clock UsedGMT

E-mail

E-mail Address[email protected]

E-mail Reply8 hours

Phone

Phone Number+44 20 9998 7120

Phone Wait3 minutes

Half the Wait Comes From Missing Details

Line up these five points and the first reply usually settles everything.

Registered e-mail address on your account
Your player ID or username
Screenshot of the error or transaction
Payment method used and the amount
Rough time and date of the problem

Escalation Path

Send Your Complaint Here First

This block settles where your complaint goes, who reviews it and what happens if the answer still misses.

A Case We Can Trace

Write to [email protected] with dates, amounts and any reference you were given. Your complaint is logged and answered in writing.

Read the Findings Clause by Clause

Read the written reply carefully, because it sets out what was checked and why. Reply once with anything the review missed.

Ask for a Manager

Should the answer still not sit right, ask for the case to go to a manager. A second pair of eyes looks at the same evidence.

After the Final Word

Eight weeks after raising it, or once we issue a final response, you may take the matter to the UK Gambling Commission.